Employee Retention | Welcome to DrakePulse

In my previous blog entries I have argued about the validity of the People > Service > Profit idea, the importance of Hiring Right...

We all know that young people today – the so-called Generation Next – are different from what we’ve been used to, but I’m not sure...

I was a decent track athlete and I hurdled in both high school and college. I remember the first time that I attempted hurdling – I was...

Posted by Sandy Sykora on Nov 24, 2011 | 0 comments

What it is that brings out the worst in our self or in others has always been a fascinating question and I’m not sure that I’ve ever...

Posted by Sandy Sykora on Nov 22, 2011 | 0 comments

The way businesses are built these days is heavily dependent on effective teamwork. One notable feature of teamwork is that it doesn’t...

Posted by Sandy Sykora on Oct 25, 2011 | 1 comment

We all know that customer service is a vital component of competitive differentiation and essential for a sustainable competitive...