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How are You Shifting the Performance of Your People?
Frustration or Feedback There is a significant difference between dumping your anger or frustration on someone who is not meeting your...
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Is Your Hiring Process Hurting Your Employer Brand?
“Your website and application process is the absolute worst I’ve ever encountered. Hopefully your company is not as disorganized as...
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7 Things Every ‘Customer Facing Person’ Needs to Know Now
There’s never been a time when great customer service mattered more than it does now. Consumer confidence is down, and the customers who...
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Bring Out the Worst
What it is that brings out the worst in our self or in others has always been a fascinating question and I’m not sure that I’ve ever...
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Leading Teams
The way businesses are built these days is heavily dependent on effective teamwork. One notable feature of teamwork is that it doesn’t...
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